One accountable provider for your devices, your Microsoft 365 tenant and the people who use them.
Managed IT is an outsourced internal IT department. Rather than calling someone when a thing breaks, you hand over ownership of the estate: the devices, the identities, the Microsoft 365 tenant, the patching, the onboarding and offboarding, and the support queue.
The distinction that matters is ownership. Break-fix support answers the question you asked. A managed provider is accountable for the questions you did not know to ask — whether the ex-employee still has mailbox access, whether the backup has ever been restored from, whether the laptop in the field has been patched this quarter.
A staffed queue for the day-to-day — access problems, device faults, software issues, the things that stop someone billing hours.
Windows and macOS endpoints enrolled in Intune with enforced encryption, patch baselines and configuration policy. New starters get a device that is correct on day one.
Tenant administration done deliberately: licensing, mailboxes, SharePoint and Teams structure, and the security defaults that ship off.
Onboarding and offboarding run as a checklist rather than from memory. Offboarding is where small firms leak access for years.
Most firms in our market already pay for Microsoft 365 Business Premium and use perhaps a third of it. Layering third-party tools on top of unconfigured Microsoft capability means paying twice and getting two consoles that disagree.
We configure what you own first. Where a genuine gap exists that Microsoft does not cover, we say so and price it separately rather than folding it into a bundle you cannot audit.
Help desk is part of managed IT rather than a separate product. Firms your size rarely need a standalone desk — they need the desk and the ownership from the same accountable party, because splitting them is what produces the finger-pointing.
A healthcare practice, a law firm and a CPA firm each carry obligations that shape how IT has to be run — HIPAA, client confidentiality duties, and the FTC Safeguards Rule respectively. Access control, logging and offboarding stop being hygiene and become evidence.
If you carry any of those, the IT and compliance work should be scoped together. See compliance services for how that side runs, and healthcare IT support if you are a medical practice.
Security is a separate discipline from support — see cybersecurity services. For strategy and budget planning rather than day-to-day operations, see IT consulting. For business process automation, see AI automation.
It takes ownership of your technology estate rather than responding to it. That covers the support queue, device management and patching, Microsoft 365 administration, onboarding and offboarding, vendor coordination, and keeping a written record of what you own and who can reach it. The difference from break-fix support is accountability for the things nobody reported.
Typically per user per month, sometimes with a device component. The variables that move the number are user count, how many locations you run, whether you carry regulatory obligations, and the current state of the estate — inheriting a well-run environment costs less to operate than remediating a neglected one. We quote after looking, not before.
Many firms keep an internal person and use a provider for depth and coverage. That works well when the internal person handles the business context and the provider handles the platform. It works badly when both think the other is watching the backups. Write the boundary down.
Yes. Cobrix operates remotely across California, and device management through Intune is location-independent by design — a laptop enforces its policy whether it is in an office or a home. Remote-first is how we are built rather than an accommodation.
It stays yours, in your tenant, under your ownership. We do not hold your Microsoft 365 environment hostage through our own admin account, and we will document the handover for an incoming provider. Ask any prospective provider this question, and be wary of a vague answer.
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